Meet Jin, our Head of Partnership and Service Development

Meet Jin, our Head of Partnership and Service Development

Meet our Head of Partnership and Service Development, Jin Chahal. With over 28 years of experience, both clinical and management, Jin helps healthcare organisations to design, plan and deliver strategic solutions to improve patient flow, services/pathways, using process mapping, storytelling and lean techniques.

Find out more about her:

How does Xyla Elective Care make a difference to both trusts and CCGs? 

We are all coming out of challenging times, so in my mind, it is about how all three areas, i.e. the independent health sector, NHS Trust and the CCG, can work side by side to provide a service to our patients that is value for money, is clinically effective and meets the common principle of providing an excellent, seamless and integrated care pathway. Xyla Elective Care can help connect the Trust and CCG in delivering future services that are closer to the patient’s home and developed in partnership. Patients are sitting on waiting lists to be seen and are probably anxious. Xyla Elective Care can offer patients access to Doctors, Nurses, and health professional staff on the weekend, either as a virtual clinic or face to face appointments. Aligning with the patients’ needs and partners’ requirements means good decision-making, which is integral to Xyla’s values.

What might (someone) be surprised to know about you?

I love cooking. If an emergency arises, I can cook up a dish in the spur of the moment, with whatever ingredients I have. However, I wish I would remember to write the recipe down afterwards.

What do you feel are the most critical considerations for delivering a high-quality elective care service?

I like simplicity, so the three top things I see as a priority are: 

  1. Invest in your staff; provide the right skills, leadership and resources and build innovative thinking. 
  2. Reflect on patient feedback, good and bad, so we can provide the right service that patients need. 
  3. A high-quality service demands a co-ordinated team approach, so great communication and transparency are vital.

Tell us about your career to date and any career highlights on the way.

I became a Registered Nurse in 1991 and I loved my role as an Intensive Care Nurse. After 5 years, I developed the travel bug, so I left to work in New Zealand, which became a self-development process for 3 years in the cardio-thoracic ITU at Greenlane hospital in Auckland. 

I spent time travelling and studying, whilst working and I loved every moment of it. I wanted to specialise in Paediatrics, so I headed back to England to work at Great Ormond Street Hospital. It was here that I started to investigate service development and productivity, so my career started to move into management. Leaving the clinical bedside was initially difficult, but then someone said to me that if I wanted to deliver change, I should be in a position to help myself do that.

What do you believe is the future for elective care?

The speed and intensity of the pandemic have launched us into a fast forward approach. So the future is going to be about how we can utilise smart technology, tools and resources, by working within a system-wide approach and co-create a pathway to deliver an efficient elective care service in any place at any time, in specialist community health centres managed by multi-disciplinary teams with advanced training. 

Lastly, what are you looking forward to the most at Xyla Elective Care?

I am looking forward to developing the community services and review areas where we can be innovative and entrepreneurial. Watch this space.

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