Integrated Clinical Advice Network

This is our innovative Advice & Guidance service that is available across all clinical specialties. Where local clinicians are unavailable or no local coverage in a specialty, GPs can now access the Integrated Clinical Advice Network.

The Integrated Clinical Advice Network is an innovative collaboration with our partner Cinapsis.

We are working together to deliver several new care delivery models that are focused on integrating primary and secondary care.

Benefits of using our Integrated Clinical Advice Network

1. Local Pathway Knowledge

  • Local referral clinical guidance incorporated into Cinapsis
  • Comprehensive data capturing functionality with the option to design GP training and development modules

2. Information Shared Easily

  • Working patterns and direct-dial details are managed via the Cinapsis platform to ensure accurate routing of calls
  • All calls are recorded and a report is generated for the medical record
  • Easy set-up and use for both GPs and specialist clinicians. 24-hour support from Cinapsis

3. Clinical Safety

  • GPs can view the consultant’s profile, which is based on verified NHS scope of practice and subspecialist expertise
  • Advice is delivered by senior clinicians who are all subjected to Xyla’s rigorous recruitment & compliance checks
  • GPs can provide immediate feedback following each consultation
  • Robust information & clinical governance framework
Integrated clinical advice network (ICAN) Diagram

Contact any specialty or service from a single point of access

  • Instantly connect with a consultant using instant messaging and image sharing, telephone or video call.
  • Take photos with your own phone using the enhanced editing functions. Patient information is stored on the Health and Social Care Network and linked to their NHS number so that it’s accessible from anywhere, on any device, securely.
The patients
  • They receive faster access to specialist Advice & Guidance.
  • They only attend hospital if it’s necessary and have a better experience overall.
The GPs
  • Quick and easy access to specialist Advice & Guidance by telephone, video or instant messaging.
  • They are enabled to deliver the right care for their patients first time.
Secondary care
  • Reduction in the number of inappropriate referrals, enabling patients who do need to attend hospital to be seen earlier.

The ICAN is available immediately for both urgent and elective referrals

Hours of Operation:

Monday to Friday 8am to 8pm

Acute medicine




General medicine


Clinical haematology

General surgery




Renal medicine

Diabetes and endocrinology


Respiratory medicine

Elderly care

Mental health


Ear, Nose and Throat


Vascular surgery

Download our ICAN Brochure

The Integrated Clinical Advice Network (ICAN) supports the NHS to ensure patients see the right person, in the right place, first and every time.

Download here