Weekend insourcing solution helps tackle long ENT wait lists
“We were extremely grateful to the whole team at Xyla. We very much appreciated the weekly debrief calls and also the excellent data that was provided by Xyla to help us track the status of each patient.”
General Manager
The Challenge
This NHS Trust was facing a backlog of over 300 patients waiting for an ENT (Ear, Nose, and Throat) outpatient clinic. With a focus from NHS England on the longest waiters (18 months or more), the Trust were keen to tackle this backlog whilst improving patient outcomes. By working in collaboration with Xyla Elective Care, the Trust could significantly manage the backlog.
The Solution
To address the challenge, Xyla proposed an insourcing contract for the Trust’s ENT outpatient clinic, where they would provide experienced clinical staff and resources to manage the clinic’s operations. Xyla’s team of highly skilled clinicians, including ENT specialist consultants, nurses, and support staff, worked closely with the Trust’s existing team to deliver an efficient and high-quality service to its patients.
“This contract was a pleasure to work on, the trust was engaged from the beginning of contract mobilisation with a clear plan and regular meetings. The team were accessible throughout the contract and worked with Xyla to overcome any obstacles and improve the service week on week. The only shame for myself on this contract is the fact it did not extend, as all patients had been cleared, which of course, is the outcome intended!”
Adam Dixon, Xyla Service Manager
The Outcomes
The insourcing contract between Xyla and the Trusts was a great success, with both working collaboratively to clear the longest waiting patients within just two months. The service was delivered over several weekends in space that was available at these times. The partnership between the external provider and the Trust allowed for the optimisation of clinic operations and sharing of best practices. This resulted in a service which seamlessly adapted to fit into the same model already offered by the Trust, minimising any disruption to the current workforce or the Trust’s patients.
